Refund policy

At Dunk N Spray, we are committed to providing quality products and excellent customer service. Please read this Refund Policy carefully before making a purchase.

Refund Eligibility

Refunds are only available for products that arrive:

• Defective
• Damaged during shipping
• Incorrect due to a fulfillment error

We do not provide refunds for:

• Buyer’s remorse
• Change of mind
• Incorrect product selection by the customer
• Failure to read product descriptions
• Delayed shipping caused by shipping carriers, customs, weather, or other circumstances outside our control
• Orders shipped to an incorrect address entered by the customer
• Normal wear and tear
• Damage resulting from misuse, neglect, or improper operation

Because many of our products are offered at promotional or discounted pricing, all sales are considered final unless the product is determined to be defective.

Reporting a Defective Product

Customers must notify Dunk N Spray within 7 days of delivery if a product arrives damaged or defective.

To submit a claim, please provide:

• Your order number
• Full name used on the order
• Clear photographs or video showing the defect
• A brief description of the issue

Claims submitted without adequate documentation may be denied.

Review Process

All claims are reviewed by our support team. If approved, Dunk N Spray may choose to:

• Issue a replacement product
• Issue a refund to the original payment method
• Provide another reasonable resolution

Refunds are processed after approval and may take several business days to appear depending on your financial institution.

Chargebacks

Customers agree to contact Dunk N Spray before initiating a chargeback with their payment provider. Fraudulent chargebacks may result in restrictions on future purchases.