Contact information

At Dunk N Spray, customer satisfaction is important to us. Our support team is available to assist with product questions, order inquiries, and account-related concerns.

How to Contact Us

Customers may contact our support team using the contact form available on our website.

When contacting support, please include:

• Your full name
• Order number
• Detailed description of your inquiry

Providing complete information helps us resolve issues more efficiently.

Shipping Inquiries

Due to high demand, overseas fulfillment operations, customs inspections, and carrier delays, shipping may take up to 120 days in some circumstances.

Customers are encouraged to review the Shipping Policy before submitting delivery-related inquiries.

Defective Product Claims

If you believe your product arrived defective or damaged, please include:

• Your order number
• Photos or videos showing the defect
• A detailed explanation of the issue

Refunds and replacements are only available for products determined to be defective.

Response Times

Our customer support team generally responds within 24–72 business hours. Response times may be longer during holidays, sales events, or periods of unusually high demand.

Customer Conduct

We strive to provide respectful and professional customer service. Dunk N Spray reserves the right to refuse service or terminate communication in cases involving abusive, threatening, fraudulent, or inappropriate conduct.

Thank you for choosing Dunk N Spray. We appreciate your business and look forward to serving you.